Privacy Policy

At Katun Handloom, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit https://katunhandloom.com ("Website") or interact with our services. By using our Website, you agree to the terms outlined in this policy.

 

 

1. Information We Collect

When you interact with our Website, we may collect the following types of information:

1.1 Personal Information

This includes any data that identifies you as an individual, such as:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party payment gateways)

  • Order history

1.2 Non-Personal Information

We collect certain data automatically when you visit our Website, including:

  • IP address

  • Browser type and version

  • Device details (such as operating system and screen resolution)

  • Website usage data, including pages visited, time spent, and referring URLs

1.3 Communication Data

When you contact us via email, WhatsApp, or through our Website, we may collect and store the information exchanged, including messages, attachments, and any personal details provided.

 

 

2. How We Use Your Information

We use your information for the following purposes:

2.1 Order Processing & Fulfillment

  • To process, package, and deliver your order

  • To send order confirmation, shipping updates, and invoices

2.2 Customer Support

  • To respond to your inquiries, requests, or complaints

  • To provide assistance regarding your orders and returns

2.3 Marketing & Promotional Communication

  • To send promotional offers, discounts, and newsletters (only if you opt-in)

  • To notify you about new products or upcoming sales

2.4 Website Enhancement & Analytics

  • To improve the Website’s design, functionality, and performance

  • To analyze customer preferences and shopping behaviors using analytics tools

2.5 Fraud Prevention & Security

  • To detect and prevent fraudulent transactions

  • To ensure the security of our Website and protect customer accounts

 

 

3. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share information in the following circumstances:

3.1 Payment Processing Partners

Your payment details are securely handled by third-party payment gateways such as Razorpay, PayU, or Stripe. We do not store or have access to your card details.

3.2 Shipping & Delivery Services

We share your name, address, and contact details with courier services (such as Delhivery, Bluedart, or FedEx) to facilitate order delivery.

3.3 Marketing & Analytics Services

We use tools such as Google Analytics, Facebook Pixel, and email marketing platforms to track customer engagement and send targeted promotions. These services may collect data via cookies and tracking pixels.

3.4 Legal Compliance & Security

We may disclose your information if required by law, government requests, or to protect our legal rights.

 

 

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small data files stored on your device when you visit our Website. They help improve your browsing experience and enable us to personalize content.

4.2 How We Use Cookies

  • To remember your login details for faster checkout

  • To store your cart information for a seamless shopping experience

  • To track user behavior and optimize our website’s performance

4.3 Managing Cookie Preferences

You can manage your cookie settings in your browser. However, disabling cookies may affect website functionality.

 

 

5. Data Security Measures

We take reasonable precautions to protect your personal data from unauthorized access, misuse, or alteration. Our security measures include:

  • SSL encryption to secure transactions

  • Access controls to limit data exposure to authorized personnel only

  • Regular security audits to identify and fix vulnerabilities

While we strive to protect your data, no system is 100% secure, and we encourage customers to take precautions such as using strong passwords and keeping their login credentials confidential.

 

 

6. Your Rights & Choices

You have the following rights regarding your personal data:

6.1 Right to Access

You can request a copy of the personal data we hold about you.

6.2 Right to Correct or Update

If any of your information is inaccurate or outdated, you can request corrections.

6.3 Right to Delete

You may request that we delete your personal data, subject to legal and operational requirements.

6.4 Right to Opt-Out of Marketing

You can unsubscribe from promotional emails by clicking the "Unsubscribe" link in any email or by contacting us directly.

6.5 Right to Restrict Processing

You can ask us to limit how we use your data under certain circumstances.

To exercise any of these rights, please email us at katunhandloom@gmail.com.

 

 

7. Third-Party Links

Our Website may contain links to third-party websites (e.g., Instagram, Facebook). We are not responsible for their privacy policies or content. Please review their policies before sharing your data.

 

 

8. Children’s Privacy

Katun Handloom does not knowingly collect data from individuals under 18 years of age. If we become aware that a minor has provided personal data, we will take immediate steps to delete it.

 

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or business practices. Updates will be posted on this page, and we encourage you to review them periodically.

Last Updated: 20/03/2025

 

 

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

 Email: katunhandloom@gmail.com
 WhatsApp: +91 877 965 0598
 Customer Support Hours: Monday – Saturday, 10 AM-6 PM IST